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FAQ

Find Answers to Your Questions About Our Products, Shipping, Returns, and More.

Q1: What materials are your products made of?

  • Most of our products are made from natural bamboo. However, some products may include other materials, such as rattan and wood, to ensure practical use and cost-effectiveness. The specific materials for each product are clearly listed on the product details page.

Q2: How do I care for and clean bamboo products?

  • Avoid Sunlight: Keep bamboo products out of direct sunlight to prevent discoloration or warping.
  • Keep Dry: Store bamboo items in a dry place to avoid mold.
  • Clean Gently: Wipe with a damp cloth and dry immediately.

Q1: How do I place an order?

  • To place an order, simply add your desired items to your cart and proceed to checkout. You can complete your purchase using our secure payment gateway.

Q2: What payment methods do you accept?

  • We accept various payment methods, including major credit cards, PayPal, and other secure online payment options.

Q1: Where do you ship to?

  • We offer worldwide shipping. Please check our shipping policy for more details on specific countries and regions.

Q2: How much does shipping cost?

  • We offer free shipping on all products, with no minimum purchase required.

Q1：What is your return policy?

  • We offer free returns and exchanges within 14 days of receiving your order. The product is returned in its original condition, unused, and in its original packaging. The product must be suitable for resale. Please note that custom products are non-refundable.

Q2：How do I initiate a return or exchange?

  • To initiate a return or exchange, please contact our customer service team with your order details, and we will guide you through the process.

Q3：Is there a fee for exchanges?

  • Returns and exchanges are free within 14 days, as long as the items are unused, in their original packaging, and undamaged, ensuring they are in resellable condition.

Q1: Why do bamboo products have imperfections?

  • Bamboo products are handmade using natural materials. Due to the artisanal nature of these products, there may be slight imperfections or variations, such as uneven weaving or natural bamboo joints. These characteristics are inherent to handcrafted items and add to the unique beauty of each piece. We encourage careful consideration before making a purchase to ensure that the natural and handmade qualities align with your expectations.

Q1: Do I need to create an account to place an order?

  • No, you can check out as a guest. However, creating an account allows you to track your orders and save your information for future purchases.

Q2: How do you protect my privacy and personal information?

  • We take your privacy seriously and use secure technologies to protect your personal information. Please see our Privacy Policy for more details.

Q1: How can I contact customer support?

  • You can contact us via email at [email protected] or through our online customer service.